Privacy Policy

Hereford Rank Taxis (Grandstand Rd, Hereford HR4 9NH) operates this website and the taxi dispatch service it supports. If you have any questions about this policy, call us on 01432 278279.

• Booking details: name, phone number, pickup and destination addresses, date/time, passenger count, vehicle preference and any notes you add.
• Contact messages: the content of messages you send us by phone, WhatsApp or our contact form.
• Basic technical data: anonymised analytics about pages visited (no cookies that identify you personally).

• To dispatch your taxi and contact you about your journey.
• To keep a record of bookings for safety and dispute resolution.
• To improve the website and our service quality.

You can also contact us on WhatsApp. Anything you send via WhatsApp is processed by Meta under their own privacy policy.

Booking records are kept for up to 12 months for operational and accounting purposes, then deleted or anonymised.

Under UK GDPR you can ask us to access, correct or delete your personal data. Email or call us on 01432 278279 and we will respond within 30 days.

We never sell your data. We only share booking details with the driver assigned to your journey, and with authorities where required by law (for example licensing or police investigations).